A Legal Disclaimer

At By Ms. Erica (“Company,” “we,” “our,” or “us”), operated by M.E. Consulting Services by Ms. Erica, we are committed to providing reliable and efficient delivery of our products through both local delivery and standard shipping methods.

Order Processing

• Orders are processed within 1–3 business days unless otherwise stated

• Orders are not processed on weekends or holidays

• You will receive a confirmation once your order has been placed and fulfilled

Product-to-Porch™ Local Delivery

We offer local delivery through our Product-to-Porch™ service.

Delivery Areas & Rates

• 0–5 miles: Free delivery

• 5–10 miles: Flat delivery fee (as shown at checkout)

• 10+ miles: Custom delivery rates may apply

Delivery Timeframes

• Local deliveries are typically completed within 1–3 business days after order processing

• Delivery windows may vary based on order volume and scheduling

Customer Responsibilities

• Ensure your delivery address is accurate and accessible

• Be available to receive your order if required

• Provide correct contact information for delivery coordination

Missed or Failed Deliveries

If delivery cannot be completed due to:

• Incorrect or incomplete address

• Customer unavailable at time of delivery

• Failure to respond to delivery communication

You may be required to pay an additional fee for redelivery.

Standard Shipping (If Applicable)

For orders outside of local delivery areas:

• Shipping rates are calculated at checkout

• Delivery timeframes vary based on carrier and location

• We are not responsible for delays caused by shipping carriers

Order Tracking

• Tracking information will be provided when available for shipped orders

• Local deliveries may not include tracking but may include communication updates.    ​​Lost, Stolen, or Delayed Orders

Once an order has been marked as delivered:

• We are not responsible for lost or stolen packages

• Customers are responsible for securing their delivery location

If you experience an issue, please contact us and we will assist where possible.

Damaged Orders

If your order arrives damaged, please refer to our Refund Policy and contact us within 48 hours of delivery.

Contact Us

For questions regarding shipping or delivery, contact:

By Ms. Erica
📧 consulting@mserica.com
🌐 mserica.com